We will gladly accept returns on unopened, unsprayed bottles / travel sprays of fragrances within 14 days of the order being placed. Follow the instructions below to start your return and receive your free return label.
Please keep in mind that once a fragrance has been sprayed, it is no longer eligible for return to your original payment method. We highly recommend sampling our fragrances first before buying a full bottle to avoid receiving a fragrance that you don't love. Soaps, Candles, and Body Oils must be unopened, unused and wrapped in the original packaging to be eligible for return.
Any products that have been opened or used cannot be returned for a refund back to original payment method. Used items can be returned with 30 days of purchasing for store credit, or exchanged for an item of equal or lesser value. Keep in mind that Imaginary Authors will not cover the return shipping cost for used items, this must be paid by the customer. Additional samples included in the boxed packaging must be included in your return. Items should be returned to the following address:
Imaginary Authors Returns Pacific Coast Ingredient 170 Technology Circle Scotts Valley, CA 95066
Once dropped off at the post office, please provide us with a tracking number and we will work on providing a gift card or starting that exchange for you. If an exchange is processed, keep in mind that the exchanged item is final sale and is not eligible for any further exchanges or refunds.
2ml Samples, and Sample Sets are not eligible for return and are final sale.
Starting A Return:
To start a return, reach out to [email protected] with your order number, and we will work on getting that started for you if eligible.
All shipping / handling charges that were associated with the original order are unfortunately not refundable due to the shipping service being used to get the product delivered. However, we will cover the cost of returning the item and we will provide a free return label.
Refunds will be made back to the original method of payment (or store credit if outside return window). Customers will receive an email confirmation of the refund and the funds should be processed within 3-5 business days of the email being sent. Funds can only be refunded to the original method of payment.
If you have any questions or concerns about our return policy, please reach out to [email protected] and we will assist with a solution.
